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9 Ways to Fix iPhone WhatsApp Couldn't Restore Chat History

DoubtUser Concern

“Please help! I cannot restore my WhatsApp from iCloud, I can see the size of the backup but anytime I try it says 'Couldn't restore chat history'. I don't know why. I have a good internet connection and I'm on the latest version of the app.” - from Apple Community

Have you ever run into the WhatsApp restore from iCloud not working problem? You've completed setting up WhatsApp after switching to a new iPhone 12. But when you try to restore the chats in your iCloud backup to the new device, you see a message saying: "Couldn't restore chat history".

This is a problem that many iOS users have reported and it can be quite problematic since you won't be able to see the messages in your WhatsApp backup until you restore them.

iphone whatsapp couldn’t restore chat history

If this is the error that you're faced with when attempting to restore your WhatsApp chat history, you've come to the right place. In this article, we will share with you 9 ways to fix WhatsApp couldn't restore chat hisotry on your iPhone. Let's check out.

Way 1: Check Internet Connection

A good internet connection is required when you try to restore WhatsApp chats. Therefore, the first thing you should do when encounter this problem is to check your Wi-Fi connection. Make sure that the device is connected to a stable Wi-Fi network. You can also try to reboot your Wi-Fi router or connect to another Wi-Fi network if available.

check wifi connection

Way 2: Check iCloud System Status

It's worth noting that you won't be able to restore WhatsApp chat history from iCloud if the Apple server is down. Visit Apple System Status in any browser and check if the iCloud backup is available. If not, all you can do is wait.

apple system status

Way 3: Check iPhone Storage

You couldn't restore chat history of WhatsApp on your iPhone if you don't have adequate storage space on the device. Just go to Settings > General > iPhone Storage to check the available storage. If the space is less than the size of WhatsApp backup, remove some unnecessary files on your iPhone to create space for the restored chats.

check iphone storage

Way 4: Check the Phone Number and iCloud Account

You will also be unable to restore the WhatsApp messages unless you are using the same phone number and Apple ID that you used to create the backup in the first place. If not, change the phone number and the Apple ID to match the ones you used during the backup to see if the error is gone.

Way 5: Turn iCloud Drive Off and Back On

The iCloud Drive allows you to store documents and data in your iCloud account. Therefore, if this function is disabled, you may be unable to restore the backup to your iPhone. So, go to Settings > [your name] >  iCloud and make sure that iCloud Drive is enabled before trying to restore the chats again.

enable icloud drive

If iCloud Drive is already enabled, try to turn it off and back on. If the WhatsApp was created using iCloud Drive, you will only be able to resotre the backup to an iPhone running iOS 9 or later.

Way 6: Sign Out of iCloud and Sign Back In

You can also try to sign out of iCloud and then sign back in to fix the WhatsApp restore issue. On your iPhone, go to Settings > [your name] and scroll down to the bottom. Tap on "Sign Out" and enter your Apple ID password. After signing out of the iCloud account, restart your iPhone and then sign back in to iCloud.

sign out of icloud

Way 7: Force Restart Your iPhone

Sometimes settings and system bugs can cause problem of iPhone WhatsApp couldn't restore chat history. The easiest way to remove these system issues is to force restart the device. Here's how to do that:

  • For iPhone 8 and later: Quickly press and release the volume up button, quickly press and hold the volume down button, then press and hold the side button until the Apple Logo appears.
  • For iPhone 7 and 7 plus: Press and hold the power (side) and the volume down button together until the Apple logo appears.
  • For iPhone 6 and earlier: Press and hold the power and home buttons at the same time until the Apple logo appears on the screen and the device restarts.

force restart iphone

Way 8: Update iOS and WhatsApp Version

New versions of both WhatsApp and iOS can come with bug fixes that can easily eliminate errors like couldn't restore chat history. So if this problem persists, consider updating your iPhone as well as the version of WhatsApp you are using.

  • To update WhatsApp, open the App Store and tap on "Updates". Find "WhatsApp" and then tap on the "Update" button to update the app.

  • To update the iOS version to the latest, go to Settings > General > Software Update and if an update is available, click on "Download and Install" to begin the update process.

update ios firmware

Way 9: Restore WhatsApp to iPhone without iCloud

If you are still unable to restore WhatsApp via iCloud, you may want to consider using a third-party alternative like FoneGeek WhatsApp Transfer (iOS 15 supported). This is one of the best tools to backup, restore and even transfer WhatsApp data from one device to another. Using it, you can restore iPhone WhatsApp messages without reinstalling the app. The following are just some of the features that make this tool the ideal solution:

  • It is helpful in creating a full backup of WhatsApp data on your iPhone, iPad to the computer in one click.
  • You can also use it to restore the same backup to your device without uninstalling the WhatsApp app.
  • It is also quite useful in the transfer of WhatsApp between devices, including iPhone to iPhone, Android to iPhone, iPhone to Android, etc.
  • It can also backup and restore data from other social messaging apps like LINE, Viber, Kik and WeChat.

To restore WhatsApp chats to the iPhone without iCloud, follow these simple steps:

Step 1: Download and install the WhatsApp Backup & Restore tool to your computer and then open the program. Connect your iPhone to the computer and click on "View & Restore" to begin the process.

restore whatsapp

Step 2: Now select the WhatsApp backup that you want to restore from and click on "Restore to iOS".

select a whatsapp backup

Step 3: The program will begin to restore WhatsAp chat history from the backup to your iPhone. When  the process is complete, you will see "Restore Successfully".

restoring whatsapp

Fay J. Melton
Sunday on Feb 02, 2020, 10:45:54 GMT / Post By Fay J. Melton to Backup & Restore

Fay J. Melton has explored the area of technology and software for more than 5 years and he is enthusiastic about helping users solve various technology issues.

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