Welcome to FoneGeek Support Center

Product FAQs

  • Is FoneGeek Data Recovery safe to use?

    FoneGeek Data Recovery utilizes read-only mode, which will only scan and recover your lost data. It has no ability to write and edit your files.

  • Can I recover files I deleted a long time ago?

    It depends on whether the data has been overwritten or not. The longer time it has been deleted, the less possibility to recover.

  • How does FoneGeek Data Recovery software work?

    FoneGeek allows you to recover lost data in 3 simple steps: Select the Location > Scan the Location > Preview & Recover Deleted Files.

  • What to do when lost files cannot be found?

    If you are unable to find the files you were looking for after a quick scan, you can try the "Deep Scan" to search for deleted files deeply.

  • How much time does data recovery take?

    It depends. Usually, FoneGeek only takes a few minutes to scan and recover your files. If you want to recover from device with large amount of data stored, more time are needed.

Purchase FAQs
  • Can I evaluate the free trial before purchase?

    All our programs provide free trial version for customers to evaluate with limited functions. You need upgrade to the full version to take advantage of all the amazing features.

  • Is it secure to purchase from your website?

    Yes, it is absolutely secure to place an order on our website. Your privacy is guaranteed by us when browsing our website, downloading our software or placing an online order.

  • What payment options are available?

    We accept Visa, MasterCard, Discover, American Express, Discover, Maestro, Diners, JCB, PayPal, Check, etc. You can check all payment method after you add the software to cart and choose one at your convenience.

  • When will I receive the registration key after placing an order?

    Once your order is successfully placed, the registration key will be sent to the email address that you used to place the order within 1 hour. However, sometimes the arrival of this registration email may be delayed, due to internet or system glitches, email spam settings, email typo, etc.

  • Can I cancel the subscription after the purchase?

    Yes, you can cancel the subscription at anytime. If you purchase the 1-month or 1-year plan, there will be an auto-subscription. If you don’t want the subscription, you can cancel it by your own. Or you can contact our support team to help you cancel it.

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