FoneGeek FAQs

Phone Transfer

  • What devices and files are supported?

    FoneGeek Phone Transfer supports to transfer different file types, including contacts, messages, calendar, photos, music, video, call history, bookmarks, voice memo, voicemail, ringtones, etc. It is fully compatible with all popular iOS and Android devices. Please note different modules works for different file types.

  • What are the limitations on the trial version?

    We provide a free trial version for customers to evaluate the product before purchase. With the trial version, you can check if your devices are supported. Also, you can transfer 5 contacts to the target phone. To transfer more files, you need to buy a license to activate the program.

  • What to do if my device fails to connect to Phone Transfer?

    Here are the troubleshooting steps if FoneGeek Phone Transfer fails to detect your device:

    1. Reconnect your device to Phone Transfer using a different USB cable.

    2. Make sure you’ve unlocked the device screen when you connect it to the computer.

    3. For iOS: Tap the Trust on your iPhone/iPad to trust the computer; For Android: Ensure the USB debugging is enabled on your device.

    4. Close iTunes or other similar programs as it may interface with Phone Transfer.

Video Downloader

  • Why I can't download videos?
    1. Check if you have internet connection: open the browser and try to load any page.

    2. Ensure you copied the correct YouTube video link. Here is an example of correct link: https://www.youtube.com/watch?v=9bZkp7q19f0

    3. Ensure the site you downloading from is actually one that we support and you are not trying to download a protected video.

  • Where can I find the downloaded videos?

    Once the download process is completed, you can find the File icon next to the YouTube video, the program will prompt and show you the downloaded file location.

  • There is no sound for the downloaded video?

    If you encounter sound issues with the downloaded video, please update your media player codecs. We recommend you to play the video with VLC player.

  • Can I download videos from other sites except YouTube?

    Yes, apart from YouTube, you can also download videos from other video sharing sites like Facebook, Instagram, Twitter, Vimeo, Dailymotion, Break, etc.

Video Converter

  • How to set custom video and audio format?

    After selecting the output format, you can click the Edit button to custom the format settings. In the popup window, you can change Encorder, Resolution, Frame Rate, Bitrate, Channel, and Sample Rate.

  • How to know the output file size before conversion?

    After importing the video file and selecting the output format, you can check the output file size under the Target information. Please note that this is only an estimation.

  • How to speed up the video conversion?

    The conversion speed depends on the length of the source file, the configuration of your computer, and the output parameters you choose. For a faster conversion speed, we suggest you use a computer with NVIDIA graphics, 2nd generation Intel graphics, or an AMD graphics and install the latest driver for the card. Also, you'd better close any unnecessary programs on your computer.

  • How to use the High Speed Conversion?

    On the bottom of the Convert tab, enable the High Speed Conversion switch. In the pop-up window, click "Turn on". Then the software will use the High Speed Conversion technology for converting your video file.

  • How to improve the quality of the output file?

    Many factors will affect the output quality of your video file, such as the source file, computer configuration and the output parameters you choose. If your original video is in high definition, choose 4K/HD formats as the output. If the original one is in low definition, you can customize the output video’s resolution and bitrate higher.

  • How can I remove the watermark from video?

    A watermark appears on the output file if you are using a trial version of the program. To remove the watermark, you need to purchase a license and activate the program using the key you received. Then you can save the video without watermark.

  • How do I transfer converted or downloaded video to my device?

    FoneGeek Video Converter supports to transfer your converted or downloaded video to your iPhone or Android device. Just go to the Transfer tab in the top and connect your device with a USB cable. Then go to Convert or Download section to find the video you want to move and click on "Add to Transfer".

  • Why the software fail to convert my video?

    Please check if the original video file plays normally on your computer. If it doesn't play normally, the product will not convert it as well.

  • Why the converted video can't play on my device?

    If the converted video plays well on your computer, that means the video has been converted successfully. If it doesn't play on your device, it is likely due to a compatibility issue. To fix this, you can import your source video to our program and select the desired device in the output format list to get an output video that best suits the device.

PowerPoint Password Recovery

  • My PowerPoint is locked with opening password. How long will it take to recover this password?

    The opening password recovering time is based on the password attach methods you select as well as the complexity of the original password. Mask attack mode is recommended since it takes the shortest time while brute-force mode takes the longest time. 

  • I can read my locked ppt file while I'm not allowed to edit the data in the spreadsheet. Which mode should I choose?

    In your case, you should select the attack mode of "Remove Restrictions" to unprotect your PowerPoint within seconds. 

  • Will your program keep my PowerPoint document information after cracking the password?

    It will never happen. FoneGeek highly values our users' data privacy and will never collect any information you submitted on our website or software. 

  • Is there the Mac version of your PowerPoint Password Recovery?

    We are very sorry that the there is only Windows version by far. The Mac version will be released as soon as possible. 

  • After decrypting my PowerPoint document, will my file data be erased?

    Of course not. Your PowerPoint data is 100% safe and will not be affected when using FoneGeek PowerPoint Password Recovery. 

Word Password Recovery

  • Will my Word file be damaged after using your program?

    No. Your Word data will not be deleted or damaged by our program. 

  • What are 'Recover Passwords' and 'Remove Restrictions' used for respectively?

    The recovery mode of 'Recover Password' focuses on recovering opening password for locked Word and the 'Remove Restriction' mode focuses on removing edit restrictions from read-only Word document. 

Excel Password Recovery

  • My Excel is locked with opening password. How long will it take to recover this password?

    The opening password recovering time is based on the password attach methods you select as well as the complexity of the original password. Mask attack mode is recommended since it takes the shortest time while brute-force mode takes the longest time.

  • I can read my locked Excel while I'm not allowed to edit the data in the spreadsheet. Which mode should I choose?

    In your case, you should select the attack mode of 'Remove Restrictions' to unprotect your Excel sheet within seconds. 

  • Will your program keep my Excel document information after cracking the password?

    It will never happen. FoneGeek highly values our users' data privacy and will never collect any information you submitted on our website or software. 

  • Is there the Mac version of your Excel Password Breaker?

    We are very sorry that the there is only Windows version by far. The Mac version will be released as soon as possible. 

  • After decrypting my Excel workbook, will my Exel data be erased?

    Of course not. Your Excel data is 100% safe and will not be affected when using FoneGeek Excel Password Recovery. 

Data Recovery

  • Is FoneGeek Data Recovery safe to use?

    FoneGeek Data Recovery utilizes read-only mode, which will only scan and recover your lost data. It has no ability to write and edit your files.

  • Can I recover files I deleted a long time ago?

    It depends on whether the data has been overwritten or not. The longer time it has been deleted, the less possibility to recover.

  • How does FoneGeek Data Recovery software work?

    FoneGeek allows you to recover lost data in 3 simple steps: Select the Location > Scan the Location > Preview & Recover Deleted Files.

  • What to do when lost files cannot be found?

    If you are unable to find the files you were looking for after a quick scan, you can try the "Deep Scan" to search for deleted files deeply.

  • How much time does data recovery take?

    It depends. Usually, FoneGeek only takes a few minutes to scan and recover your files. If you want to recover from device with large amount of data stored, more time are needed.

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