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Why iPhone is Disabled Connect to iTunes and How to Fix it? (4 Tips)

Usually, we would like to set the screen lock on iPhone for the data security. Sometimes, the password may be to complex to remember.

After entering the wrong passcode to unlock the iPhone for many times, you will see the messages of "iPhone is disabled connect to iTunes" displayed on the screen. Then, what's to do next?

1. Why Does the “iPhone is disabled. Connect to iTunes” Error Occur

Let’s briefly introduce the reasons of the iPhone is Disabled”issue first.

For the sake of the security of your iPhone data, iOS will automatically lock the device when you enter the wrong passcodes for more than 5 times. When you enter the wrong passcode for 10 times, your iPhone will completely be disabled. Here are the error messages you’ll get after entering the incorrect passcode:

  • 6 failed passcode attempts: iPhone is disabled. Try again in 1 minute
  • 7 failed passcode attempts: iPhone is disabled. Try again in 5 minutes
  • 8 failed passcode attempts: iPhone is disabled. Try again in 15
  • 9 failed passcode attempts: iPhone is disabled. Try again in 60 minutes
  • 10 failed passcode attempts: iPhone is disabled. Connect to iTunes

2. How to Fix iPhone is Disabled Issue via iTunes

Using iTunes is the most official solution to fix disabled iPhone problem and unlock a disabled iPhone/iPad/iPod Touch. However, the whole unlock process is not that simple as we imagine. And the previous backup will be overwritten after the iTunes restore process. But first let's look at how to unlock iPhone using iTunes below.

Step 1. At first, you should ensure that the iTunes is of the newest version and installed on the computer that you have ever connect your iPhone with before it is disabled.

Step 2. Then connect the disabled iPhone on the computer. Since the iPhone has connected to the computer before, the device can still be recognized by iTunes automatically even though it is locked. If the disabled iPhone could not be detected, you can also put your iPhone into Recovery mode to make it detectable with iTunes.

Step 3. Afterwards, tap on the iPhone icon and click "Summary" icon. Then tap on "Restore" to start the restoring process. The restoring time depends on the local speed. After that process, the iPhone shall be restored to factory settings.

restore ios system

3. Fix Disabled iPhone Using iCloud

This part will give the details of how to reset disabled iPhone with iCloud. With the inbuilt feature of "Find My iPhone" in iCloud, you will get an opportunity to erase iPhone with the device is lost. But the prerequisite to use iCloud is that the "Find My iPhone" should be enabled first. Let's take a look at the steps below:

Step 1. Visit the official site of iCloud (iCloud.com) on the computer.

Step 2. Sign into the iCloud with your Apple ID, then a list of iPhone devices signed in with the same Apple ID will be displayed. Choose the device that you need to remove the screen lock.

Step 3. There are 3 options to choose here: "Play Sound", "Lost Mode" and "Erase iPhone". What you need to select is "Erase iPhone" option.

remove icloud activation lock remotely

After erasing the iPhone, the device will be reset to factory settings. And the "iPhone is disabled connect to iTunes" error would be fixed now.

4. Fix Disabled iPhone via Recovery Mode

Just as what are stated before, Recovery Mode would be the most appropriate method if the iTunes backup is unavailable and "Find My iPhone" is disabled on iCloud. While the iPhone passcode is erased, all the iPhone data and settings will be erased as well.

Step 1. Run iTunes and plug the disabled iPhone into the computer with a lightning cable.

Step 2. Then put your iPhone in recovery mode.

Step 3. After getting the iPhone into Recovery mode, iTunes will detect that and asking you to restore or update the iPhone.

Step 4. You should click "Restore" the iTunes will download the newest iOS version and install it on your iPhone.

Step 5. When the restore process is completed, the disabled iPhone will restart as a new device. All the settings you set before will be erased, including the screen password.

put iphone in recovery mode

5. Fix iPhone is Disabled Connect to iTunes with FoneGeek

FoneGeek iPhone Passcode Unlocker (iOS 16 supported) is possibly the most convenient choice to unlock your iPhone. Besides removing the screen lock for disabled iPhone, it can also remove Apple ID activation lock.

  • Unlock iOS devices locked with 4/6-digit passcode, Touch ID and Face ID.
  • Remove Apple ID from second-hand iPhone, iPad without passcode.
  • Fully compatible with iPhone 14, 13, 12, 11 running iOS 16/15.


Step 1. After running FoneGeek application on the computer, choose the function of "Unlock Screen Passcode".

unlock apple id

Step 2. Plug the disabled or locked iPhone to computer with an USB cable. And tap on "Start".

trust iphone to pc

Step 3. When the disabled iPhone is detected by the program, the device will be prompted to get into DFU mode for the further steps.

Step 4. FoneGeek iPhone Passcode Unlocker will show the basic information of your iPhone, including the device model, iOS version. Then click "Start Unlock" to download the firmware package if the information is correct.

start to unlock apple id

6. FAQs About Disabled iPhone

Q1. How do you unlock a disabled iPhone without restoring it?

In fact, it is impossible to unlock a disabled without restoring it since you have to reinstall the iOS firmware package to gain access to your disabled iPhone.

Q2. Can you unlock a disabled iPhone without iTunes?

YES. The recommended way to unlock disabled iPhone without iTunes is using iCloud’s Find My iPhone service. With this feature, you can simply unlock your iPhone remotely on your computer.


Considering that the iPhone is easily to be locked for various reasons, a password manage tool is recommended to avoid the disabled issue. If you happened to have this problem, the fixed in this article can be used. FoneGeek iPhone Passcode Unlocker is rated to be the most reliable application when it comes to removing iPhone passcode.

Joan J. Mims

Joan J. Mims is interested in researching all tips about iPhone, iPad and Android. He loves to share useful ideas with all users.

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