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How to Fix iPhone Not Showing Up on PC (iOS 14 Supported)

We have received a lot of complaints from users who say their iPhone is not showing up on PC when it is connected. This can prevent you from syncing and backing up the iPhone with iTunes or restoring the backup back on to the device, not to mention you may not be able to fix some stubborn iOS issues that require connecting iTunes.

In this article, we are going to discuss some of the reasons why your iPhone is not appearing when connected to the PC as well as effective ways you can try to fix this problem.

Part 1. Causes for iPhone Won't Show Up on Computer

When your PC fails to detect a connected iPhone, the following are just some of the common causes:

  • The Apple Mobile device drivers installed on your computer could be outdated or corrupt.
  • You may have clicked “Don’t Trust” the very first time you connected the iPhone to the computer and the “Trust this Computer” alert came on the screen.
  • The iPhone lighting cable you are using could be damaged or fake.
  • The USB port you are trying to connect the iPhone to is broken or damaged.
  • There are no photos or videos stored in your iPhone Camera Roll.
  • Your PC may have too many conflicting settings and may need to be restarted.

Part 2. Common Ways to Fix iPhone Not Showing Up on PC

The following are just some of the initial steps you can take when your computer fails to detect your iPhone:

  1. Make sure that the latest version of iOS is installed on your iPhone. Go to Settings > General > Software Update to check if an update is available.
  2. Only use the original Apple USB cable to connect the device to computer and make sure the cable isn’t broken.
  3. Try using a different USB port in the computer.
  4. Restart both the Windows PC and the iPhone.
  5. Ensure that there are photos or videos in the device’s camera roll because an iPhone may fail to show up in Windows Explorer when the camera roll is empty.
  6. Ensure you tap “Trust this Computer” when you connect the device to the computer.
  7. Disable the security lock on the device. You can do that by going to Settings > Touch ID & Passcode and then find “Turn Passcode Off”.

Part 3. Update Apple Mobile Device USB Driver

If none of the simple solutions above work, you may want to update the Apple Mobile Device USB drivers on your PC. Outdated drivers can cause a malfunction of hardware components , and then make it difficult for the computer to recognize the device. You can update the drivers manually or automatically.

To update the drivers manually, go to the Apple support page and search for the most recent Apple Mobile Device USB driver. Ensure that you select drivers compatible with the versions of Windows running on your computer.

If you can’t find any updating option, you can choose to use a third-party tool like Driver Easy to update the drivers on your computer. This program can automatically recognize your computer’s system and find the matching drivers for it. Here’s how to to use it:

  • Step 1: Download and install Driver Easy on to your computer, then run the program.
  • Step 2: Click on “Scan Now”. Driver Easy will scan your computer and detect any problems with drivers.
  • Step 3: Click on “Update” next to the Apple Mobile USB Drivers you need to update or simply click “Update All” to update every driver on your system.

driver easy

Now connect the iPhone to the computer to see if it shows up in Windows Explorer.

Part 4. Install Windows Updates

This problem can also occur when Windows is not running the latest version. To install Windows updates, follow these simple steps:

  • Step 1: Go to Microsoft App Store and find the latest Windows updates.
  • Step 2: Follow the instructions to download and install the updates on your computer.

Once the Windows Update process is complete, connect the iPhone to the computer again to see if it appears in Windows Explorer.

Part 5. Fix iPhone Not Showing in Computer via Device Manager

You might also be able to fix iPhone not showing up on PC using Device Manager. Here’s how you can do it:

  • Step 1: Click on “Start” and use the search function to search for “Device Manager”. Click on it when it appears in the search box.
  • Step 2: In the window that opens, click on “Portable Devices” and then right-click on “Apple iPhone”.
  • Step 3: Select “Update Driver Software” from the options that appear and then click “Browse my Computer for driver software”.
  • Step 4: Finally click on “Let me Pick a List of Device Drivers on my computer” and then select a driver to update.

browse my computer for driver software

Part 6. Fix iPhone Not Showing in Computer via Control Panel

To fix the iPhone not appearing in computer problem using the Control Panel, follow these simple steps:

  • Step 1: Click on “Start” on your PC and the use the search function to search for “Devices and Printers”. Click on it when it appears in the search results and the Control Panel will open.
  • Step 2: In the “Unspecified” column, find “Apple iPhone”. Right-click on it and then select “Troubleshoot”.
  • Step 3: When the problem is detected as “the device was not enabled”, select “enable device”.

devices and printers

Windows should now be able to detect the connected iPhone without any problems.

Part 7. Alternative Way to Transfer iPhone Data to Computer

If all the above solutions don’t work, you can choose to use a third-party tool like FoneGeek iOS Data Backup & Restore to transfer iPhone data to your PC to free up space or create safe backup. It is very easy to use and could be the best alternative to iTunes, allowing you not just to transfer data from your iPhone to your computer, but also easily restore the backup back on to the device.


The following simple steps will guide you transfer and backup data from iPhone to computer even if iPhone not showing up on PC:

Step 1: Download and install the program on to your computer. Launch it and then in the main window, select “Backup & Restore”.

backup restore

Step 2: Connect the iPhone to the computer using the lighting cable and the software will automatically detect the device, then click on “Backup”.


Step 3: In the next window, select the file types you would like to transfer from the device to the PC. Click on the “Backup” button to begin the process.

backup completed

Once the transfer & backup process is complete, you will be able to check the contents in the backup file and export them to your computer.

Fay J. Melton
Friday on Nov 15, 2019, 18:44:38 GMT / Post By Fay J. Melton to iPhone Issues

Fay J. Melton has explored the area of technology and software for more than 5 years and he is enthusiastic about helping users solve various technology issues.

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