We use cookies to ensure that you get the best experience on our website. Click here to learn more. Got it

How to Fix iPhone Not Showing Up on PC [2024 Update]

We have received a lot of complaints from users who said their iPhone was not showing up on PC when it was connected. This can prevent you from syncing and backing up the iPhone with iTunes or restoring the backup back on to the device, not to mention you may not be able to fix some stubborn iOS issues that require connecting iTunes.

In this article, we are going to discuss some of the reasons why your iPhone is not appearing when connected to the PC as well as effective ways you can try to fix this problem.

Part 1. Why Is My iPhone Not Showing Up on PC?

Before we find the solutions to fix iPhone is not showing up on PC problem, we should first understand some of the causes for this problem:

  • The Apple Mobile device drivers installed on your computer could be outdated or corrupt.
  • You may have clicked "Don't Trust" the very first time you connected the iPhone to the computer and the "Trust this Computer" alert came on the screen.
  • The iPhone lighting cable you are using could be damaged or fake.
  • The USB port you are trying to connect the iPhone is broken or damaged.
  • There are no photos or videos stored in your iPhone Camera Roll.
  • Your PC may have too many conflicting settings and may need to be restarted.

After understanding the reasons of iPhone not showing up on computer, the next thing is to fix this issue so that the iPhone data can be smoothly transferred to PC. Below are the introduction of different solutions to this issue. We have tested each solution one by one and listed the solutions to be effective.

Part 2. Try These Common Ways Beforehand

The following are just some of the initial steps you can take when your computer fails to detect your iPhone:

  • First of all, the iPhone should be unlocked.
  • Restart your iPhone and computer.
  • Connect your iPhone to computer with an original USB cable.
  • Make sure that the latest version of iOS is installed on your iPhone. Go to Settings > General > Software Update to check if an update is available.
  • Only use the original Apple USB cable to connect the device to computer and make sure the cable isn't broken.
  • Try using a different USB port in the computer.
  • Restart both the Windows PC and the iPhone.
  • Ensure that there are photos or videos in the device's camera roll because an iPhone may fail to show up in Windows Explorer when the camera roll is empty.
  • Ensure you tap "Trust this Computer" when you connect the device to the computer.
  • Disable the security lock on the device. You can do that by going to Settings > Touch ID & Passcode and then find "Turn Passcode Off".

Part 3. Advanced Ways to Make iPhone Discoverable on Computer

The essential thing for PC to detect your iPhone is Apple Mobile Device USB driver. If your iPhone does not appear on PC, it may indicate that Apple Mobile Device USB Driver is not properly installed. In this case, you can follow the procedures below to resolve the issue.

Update Apple Mobile Device USB Driver

If none of the simple solutions above work, you may want to update the Apple Mobile Device USB drivers on your PC. Outdated drivers can cause a malfunction of hardware components , and then make it difficult for the computer to recognize the device. You can update the drivers manually or automatically.

To update the drivers manually, go to the Apple support page and search for the most recent Apple Mobile Device USB driver. Ensure that you select drivers compatible with the versions of Windows running on your computer.

Get iPhone to Show up on Computer via Driver Easy

You can also use Driver Easy to get your iPhone connected with computer. Driver Easy can detect your device system automatically and find the corresponding driver. Here’s how you can do that:

  • Download and install Driver Easy on to your computer, then run the program.
  • Click on "Scan Now". Driver Easy will scan your computer and detect any problems with drivers.
  • Click on "Update" next to the Apple Mobile USB Drivers you need to update or simply click "Update All" to update every driver on your system.

driver easy

Now connect the iPhone to the computer to see if it shows up in Windows Explorer.

Install Windows Updates

This problem can also occur when Windows is not running the latest version. To install Windows updates, follow these simple steps:

  • For Windows 10: Click on Start menu > Settings > Update & Security > Windows Update > Check for updates, then the system will be updated automatically.
  • For Windows 8/7: Open up Control Panel and click on Windows Update > select Check for Updates, then tap on Install updates to update the computer system.

install windows updates

Once the Windows Update process is complete, connect the iPhone to the computer again to see if it appears in Windows Explorer.

Reinstall Apple Mobile Device USB Driver

You might also be able to fix iPhone not showing up on PC by reinstalling Apple Mobile Device USB Driver. Here's how you can do it:

If you have downloaded iTunes from Microsoft Store

  • Unlock your iPhone and reconnect it to your computer.
  • Click on Start and use the search function to search for Device Manager. Click on it when it appears in the search box.
  • In the window that opens, click on Portable Devices and then right-click on Apple iPhone.
  • Select Update Driver from the options that appear and then click Search automatically for updated driver software.
  • After that, open iTunes and check whether your iPhone can show up on pc.

browse my computer for driver software

If iTunes is downloaded from Apple

  • Connect iPhone to computer and unlock it. Do not open iTunes when it runs automatically.
  • Press Windows + R and input enter %ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers.
  • Click on Enter and right click the file of usbaapl.inf or usbaapl64.inf.
  • Hit Install.

reinstall apple device driver

Fix iPhone Not Showing in Computer via Control Panel

To fix the iPhone not appearing in computer problem using the Control Panel, follow these simple steps:

  • Click on Start on your PC and the use the search function to search for Devices and Printers. Click on it when it appears in the search results and the Control Panel will open.
  • In the Unspecified column, find Apple iPhone. Right-click on it and then select Troubleshoot.
  • When the problem is detected as the device was not enabled, select enable device.

devices and printers

Windows should now be able to detect the connected iPhone without any problems.

Check Device Manager

If you still can’t see your iPhone when you plug it into computer, you should check whether the driver is installed properly.

Step 1. Right click on "Start" button and select "Device Manager" option.

Step 2. Click on "Universal Serial Bus controllers" and select "Apple Mobile Device USB Driver".

  • If the driver is not listed or you see "Unknown Device", you can use a different USB cable to connect the device.
  • If you see the error icon next to the driver, you should restart the Apple Mobile Device Service.

check device manager

If the iPhone is still not showing up on pc, you would probably have to contact Apple support for assistance.

Part 4. Alternative Way to Transfer iPhone Data to Computer

If all the above solutions don't work, you can choose to use a third-party tool like FoneGeek iOS Data Backup & Restore to transfer iPhone data to your PC to free up space or create safe backup. It is very easy to use and could be the best alternative to iTunes, allowing you not just to transfer data from your iPhone to your computer, but also easily restore the backup back on to the device.


The following simple steps will guide you transfer and backup data from iPhone to computer even if iPhone not showing up on PC:

Step 1: Download and install the program on to your computer. Launch it and then in the main window, select "Backup & Restore".

backup restore

Step 2: Connect the iPhone to the computer using the lighting cable and the software will automatically detect the device, then click on ;Backup”.


Step 3: In the next window, select the file types you would like to transfer from the device to the PC. Click on the "Backup" button to begin the process.

backup completed

Once the transfer & backup process is complete, you will be able to check the contents in the backup file and export them to your computer.

Part 5. FAQs about iPhone Not Showing Up on PC

Q1. Can I manage my iPhone data using a 3rd-party software instead of iTunes?

YES. Some 3rd-party tools may be available to manage your device data without iTunes. But you need to select the most reliable one to avoid data loss.

Q2. What if my iPhone is not showing up in Finder on my Mac?

The troubleshooting methods above could apply to Mac systems as well. Make sure that the Mac system is updated and try to use different USB ports.

Q3. What if multiple iPhones cannot show up on PC?

If the problem occurs across multiple iPhones, it might be the issue of the configuration of computer. Consider finding the technical support to diagnose and resolve potential hardware problems.

Wrap Up

You shall successfully connect your iPhone to computer after reading this article. If your computer still fails to recognize your iPhone, you can use a different computer and try again.

Fay J. Melton

Fay J. Melton has explored the area of technology and software for more than 5 years and he is enthusiastic about helping users solve various technology issues.

Leave a Reply

Your email address will not be published. Required fields are marked *

homeHome>iPhone Issues>How to Fix iPhone Not Showing Up on PC [2024 Update]
Appoword by

Copyright © 2024 FoneGeek Software Co., Ltd. All Rights Reserved