13 Easy Tips to Fix Outlook Email Not Working on iPhone

Microsoft Outlook is one of the most widely used email clients for iPhone and iPad. However, despite its popularity, many users still encounter issues while using Outlook on their devices.

Problems such as network errors, incorrect configurations, software glitches, or even hardware faults can prevent Outlook from syncing, sending, or receiving emails properly.

We know how frustrating it can be when the Outlook app stops working on your iPhone. In this guide, we’ll walk you through several effective methods to fix the Outlook not working on iPhone issue.

Why is My Outlook Mail Not Working on My iPhone?

If Outlook isn’t working properly on your iPhone, several factors could be to blame. Let’s look at the most common reasons:

• Wrong Login Details: If your email or password is incorrect, Outlook won’t be able to load your emails.
• Poor Internet Connection: A weak Wi-Fi or mobile network can stop Outlook from syncing or sending emails.
• Outdated Outlook App: Using an old version of the Outlook app can cause errors. Update it to the latest version to fix problems.
• Recent iOS Update: After updating iOS, Outlook might not work properly for a while. Restart your phone or reinstall the app.
• Server Issues: If Microsoft’s mail servers are down, Outlook won’t work until the issue is fixed.

No matter what’s causing the problem, we’ve listed some simple and effective solutions below. After reading, you can pick the method that best fits your situation.

Basic Workarounds to Fix Outlook Not Working on iPhone

In this section, we’ll share six easy and effective ways to fix the Outlook not working issue on your iPhone. Read on to learn the detailed steps for each method.

Way 1: Check Outlook Mail Settings

If the Outlook mails on your computer can not be synced to iPhone, you can check the mail sync settings by following the steps mentioned below:

1. Open iPhone Settings app and go to your name > Account & Passwords.
2. All types of accounts will be listed, tap on Outlook that you have set up and choose Mail Days to Sync.
3. It is better to choose the option of No limit if you want all the emails to be synced to your iPhone.

Way 2: Connect Outlook Account to Sync Email

If some of your Outlook emails aren’t showing up on your iPhone, you may need to reconnect your Outlook account to the Mail app. Here’s how to do it:

1. Open the Outlook app on your iPhone and tap the email account that isn’t syncing or showing emails.
2. Open the email from Microsoft you received in the Outlook app.
3. At the bottom of the screen, tap Continue using this email app to link your Outlook account to the Mail app.

Way 3: Enable Fetch New Data

Sometimes, Outlook may stop working on your iPhone if Fetch New Data is turned off. Enabling this feature is a simple and effective way to fix the issue.

1. Launch Settings app on iPhone and go to Accounts, then click on Fetch New Data.
2. Enable Push to allow new data to be uploaded from the server to iPhone.

Way 4: Turn Airplane Mode On and Off

Outlook may not work properly if your iPhone is having network issues. In many cases, turning Airplane Mode on and off can quickly fix the problem.

1. First, tap on Settings on your iPhone. Turn on Airplane Mode if it is disabled.
2. Next, turn off this option again after a few seconds. You can also do this from Control Center.

Way 5: Turn Off Do Not Disturb

If Do Not Disturb is turned on, Outlook won’t work properly on your iPhone, and you won’t receive email notifications on the lock screen. Here’s how to turn it off:

1. On your iPhone, open the Settings app and tap on Do No Disturb.
2. If it is on, just toggle the option off. Then check if Outlook is working or not.

Way 6: Reset Network Settings

If the Outlook is not working on your iPhone due to issues with network settings. Resetting network settings may get the Outlook problem solved.

1. Open the Settings app on your device and tap on General.
2. Scroll down to Transfer or Reset iPhone and tap Reset.
3. Next, tap on Reset Network Settings and enter the passcode to confirm the reset.

Fix Outlook Not Working on iPhone Due to Software-related Issue

Often, Outlook stops working due to software glitches on your iPhone. Simple changes in Settings may not fix the issue, so you’ll need to try the more advanced methods below.

Way 7: Remove Outlook Account and Re-add It

If you have issues to send or receive Outlook mails on iPhone, you may have to delete the Outlook account that you've added before and then add it back.

1. Open the Settings app on iPhone and go to Accounts & Passwords.
2. Select the Outlook mail that has issues and click Delete account.
3. A couple of minutes later, go to Mail > Add Account > Outlook to add the Outlook account again.

Way 8: Reinstall Outlook App on iPhone

If you can't open Outlook or the app keeps crashing on your iPhone, you can try to delete and reinstall this mail app to solve the issue.

1. On the home screen of your iPhone, press and hold the Outlook app until it is jiggling.
2. Taon the X icon appeared on the app to delete this app.
3. Then, go to App Store to download and install this Outlook app again.

Way 9: Update the Outlook App

Using an outdated version of Outlook can cause compatibility issues with the latest iOS. Here’s how to update the app:

1. Open the App Store on your iPhone.
2. Tap your profile icon in the top-right corner.
3. Scroll to the pending updates section. If Outlook appears, tap Update.
4. Once updated, open Outlook and check if it’s working properly.

Way 10: Update iOS on Your iPhone

The Outlook mail app may not work if your iPhone is running an out-dated iOS version. In such case, you can update the device to the latest iOS version to get rid of the Outlook not working problem.

1. Plug your iPhone into a power source and connect it to a stable Wi-Fi network.
2. Navigate to Settings > General > Software Update.
3. If a new iOS update is available, tap on Download and Install to update your iPhone.

Way 11: Factory Reset Your iPhone (Data Loss)

If your Outlook app is still not working after trying all the above methods, you can try to factory reset your iPhone. However, this method will erase all data and settings on the device, so ensure to back up your iPhone before doing this.

1. Head over to Settings > General > Transfer or Reset iPhone.
2. Tap on Erase All Content and Settings. Enter the device's passcode when prompted.

Way 12: Fix Outlook Not Working on iPhone without Data Loss

Many users turn to professional tools like FoneGeek iOS System Recovery to fix Outlook and other iOS issues. This software can repair any iOS system-related problems without restoring the device, so none of your iPhone data will be lost.

FoneGeek iOS System Recovery is designed to make resolving iPhone issues simple and convenient. Its features include:

• All iOS system issues can be repaired regardless of its complexity, such as iPhone black screen, stuck on recovery mode, DFU mode, boot loop, frozen or disabled, etc.
• Ensures a 100% success rate for fixing Outlook not working and other iPhone issues without affecting your data.
• Works with all iPhone and iPad models, as well as all iOS versions, including the latest iPhone 17 and iOS 26.

To fix the Outlook not working on iPhone issue with FoneGeek iOS repair tool, just follow the steps below:

Step 1. Download and install FoneGeek iOS System Recovery on your computer, launch it and choose Standard Mode.

Step 2. Connect your iPhone to this computer via USB cable and wait for the software to detect the device.

Step 3. Once the iPhone is recognized, check the device info and click on Download to download the matching firmware.

Step 4. Click on Fix Now and the program will start to fix the Outlook email problem. You can disconnect the device when it is successfully rebooted.

Fix Outlook Not Working on iPhone Due to Hardware-related Issue

Way 13: Contact Apple Support

The above methods shall effectively be helpful if the Outlook app fails to work on your iPhone due to incorrect settings or software glitches. Select one that you considered the best to suit your situation.

If none of the above methods worked in solving the Outlook not working issue, and you suspect that there is something wrong with your iPhone's hardware, you'd better contact Apple Support and ask for more professional help.

FAQs about Outlook Not Working on iPhone

Q1: Why isn’t Outlook syncing after I updated my iOS?

A: This usually happens because the Outlook app is outdated, there’s an issue with your account setup, or your network connection is unstable. To fix it, try updating the app, removing and re-adding your account, or checking your internet connection.

Q2: Can I use the Outlook web app if the mobile app isn’t working?

A: Yes! You can log in to your Outlook account through a web browser at [Outlook.com]. This serves as a temporary solution while you fix the mobile app.

Q3: Will reinstalling Outlook delete my emails?

A: No. Your emails are saved on Microsoft’s servers, not on your iPhone. Reinstalling the app won’t delete them, but you will need to log in again to access your account.

Q4: Why does Outlook keep crashing after an iOS update?

A: This is often caused by a bug in the app or a compatibility issue with the new iOS version. Updating or reinstalling Outlook usually resolves the problem.

Q5: How do I log in if I forgot my Outlook login?

A: First, double-check your username and password. If you’ve forgotten your password, use the “Forgot Password” option on the login page. You can also visit the Outlook website to manage your account and reset your login details.

Conclusion

After reading this guide, you now know how to fix Outlook not working on your iPhone. Choose the solution that best fits your situation. For any other iOS-related issues on your iPhone or iPad, you can use FoneGeek iOS System Recovery to repair them quickly and safely - without losing any data.