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How to Fix support.apple.com/iphone/restore in iOS 15/14

My iPhone is stuck with an image of the charger and the iTunes logo while updating to iOS 14. At the top of the screen it says support.apple.com/iPhone/restore. Can anyone help to fix this? Thanks!

Trying to downgrade or update iOS 15 but it’s not working and then seeing an error message like “support.apple.com/iPhone/restore” on the screen? Well, an iPhone can get stuck on this Restore screen for a number of reasons. For most people, this is an extremely frustrating situation since even a restart doesn’t fix it. Many users report that when they restart their iPhone, the device works normally for a while and then the support.apple.com/iPhone/restore screen comes back again.

If this is what you’ve been experiencing and you don’t know what to do, then you’ve come to the right place. In this article, we are going to show you several ways to get rid of this problematic screen and bring your iPhone working normally again.

Why Does iPhone Say “support.apple.com/iphone/restore”?

Let’s begin with the possible reasons why the support.apple.com/iPhone/restore screen appears on your iPhone:

  • The most common reason is a failing iOS update or downgrade. It is possible that the recent firmware update or downgrade didn’t go quite according to plan.

  • This Restore screen can also occur if there are problems when restoring an old backup to the iPhone. Then the device can easily get stuck on the “support.apple.com/iphone/restore”.

  • You might also experience this problem if you were attempting to jailbreak the device and you messed up the process at some point.

  • Hardware problems can also cause this problem. For example, if you dropped the iPhone and the motherboard got damaged or your device suffered significant liquid damage, you may see this screen when you try to use the device.

  • Improper operations on your iPhone or other unknown errors can also cause the device to get stuck on this Restore screen.

Whatever the reason, the following are 4 different solutions to fix support.apple.com/iPhone/restore error message on iPhone 13/12/11/11 Pro/XS/XR/X/8/7/6s and get your device working normally again:

Way 1: Fix “support.apple.com/iphone/restore” Error without Data Loss

Since this problem is often caused by an error in the iOS system, the best way to fix it is using a professional iOS system repair tool. Here we recommend you try FoneGeek iOS System Recovery. This program is specially designed to help you out of the most common iOS stuck issues including this one. Follow these simple steps to fix the iPhone Restore screen issue without data loss:

Option 1. Fix By Exiting Recovery Mode


  1. Download and Install FoneGeek iOS Repair tool to your computer and then connect the device to the computer. The program will detect that the device is in recovery mode. (The “support.apple.com/iphone/restore” screen also means the device is stuck in recovery mode).

  2. Click on “Exit Recovery Mode” and the program will begin fixing the device immediately.

  3. In a minute the device will successfully get out of that Restore screen and begin working normally.

exit recovery mode

Option 2. Fix By Reinstalling iOS

If the device is still displaying the “support.apple.com/iphone/restore” screen, then you can try reinstalling the iOS to fix the problem. FoneGeek iOS System Recovery can help you do that as well. Just follow the steps below:

  1. Connect the iPhone to the computer and then select “Repair Operating system” once the program detects the device.

  2. Click on “Fix Now” to begin the repairing process. Then tap on “Download” to download the corresponding firmware for the device.

  3. When the firmware package has been downloaded, click on “Repair Now” to reinstall the iOS and begin repairing the device.

download firmware

In a few minutes, your device will restart in normal mode and the problem will be fixed without data loss.

Way 2: Force Restart Your iPhone

You can also try to force restart the iPhone to fix this Restore screen problem. Here’s how to force restart your device depending on the iPhone model:

iPhone 8 and Newer

To force restart iPhone 8, 8 Plus, iPhone X/XS/XR and iPhone 11/11 Pro, press and release the Volume Up button and then press and release the Volume Down button. Press and hold the Side button until you see the Apple Logo appear on the screen. You may need to wait up to 30 seconds to see the logo.

iPhone 7 and 7 Plus

iPhone 7 and 7 Plus models also have a capacitive Home button and therefore the process to force restart the device is also a bit different. Just press and hold both the Volume Down and the Side buttons at the same time. Keep holding the buttons until the Apple Logo appears.

iPhone 6s and Older

Force restarting older iPhone models that come with a Home button is relatively easy and straightforward. To force restart the iPhone 5s, SE, 6, 6 Plus, 6s and 6s Plus, press and hold the Home button and the Sleep/Wake button until you see the Apple logo on the screen.

hard reboot iphone

Way 3: Reinstall iOS or iPadOS in iTunes

If the problem persists even after a force restart, you can try to reinstall the iOS in iTunes. Here’s how to do it:

  1. On your PC or Mac, open iTunes and make sure that you are running the latest version. If not, take a moment to update iTunes to avoid errors during the reinstallation process.

  2. Now connect your iPhone to the computer using the device’s lightning cable. A message will appear in iTunes notifying you that there is a problem with the device.

  3. Click “Update” to reinstall the iOS or iPadOS. This will not affect the data on the device.

itunes recovery mode

Way 4: Contact Apple Support

If all the solutions above fail to eliminate the problem, then you might be dealing with a hardware issue. In this case, the best thing to do is to contact Apple Support and make an appointment at your earliest convenience to get the device checked out by Apple technicians. If the device is still under warranty and you meet their requirements, you might even get the device fixed for free.

It is important to explain to them exactly what happened before you started to see the support.apple.com/iphone/restore screen. The more information they have, the easier it will be for them to help you.

Edwin J. Parke

As a professional writer who is interested in technology, Edwin J. Parke has helped thousands of users by offering various tips to solve their problems.

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