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Fix: There Was An Error Connecting to the Apple ID Server

I’m having trouble signing in to my account to download things on App Store. I can’t even sign out of my iCloud since I need to enter my password to logout...but everytime I enter my password it says ‘there was an error connecting to apple id server’. Please help!"

You may have been stuck with an error message saying: “Verification Failed. There was an error connecting to the Apple ID Server” when trying to use your Apple ID to connect to the Apple Store or iTunes. The problem with this error message is that it can be very persistent, popping up time and again and frustrating your efforts to access certain Apple services.

It is however important to note that this is a fairly common problem that can occur for various reasons, such as internet connection, certificate settings, or the Keychain Access etc. Don’t worry. In this article, we will focus on some of the things you can do to fix this problem.

Tip 1: Restart Your iPhone or Computer

One of the first things you should do when experiencing this problem on your iOS device or your computer is to restart the device. if restarting the iPhone doesn’t work, you may need to force restart the device. Here’s how to do it for the different models:

  • For iPhone 6 and 6 earlier: Press and hold the power and home buttons at the same time until the Apple logo appears on the screen and the device restarts. 

  • For iPhone 7 and 7 Plus: Press and hold the power (side) and the volume down button together until the Apple logo appears.

  • For iPhone 8 and later: Quickly press and release the volume up button, quickly press and hold the volume down button, then press and hold the side button until the Apple Logo appears.

Tip 2: Check the Apple System Status

This problem may also occur if the Apple Server is under maintenance. So, if restarting the device doesn’t work, consider checking the Apple System Status page just to make sure that the system is working normally before attempting any other solutions. Here’s how to do it:

apple system status

If the dot next to it is green, then it means that server is working just fine. But if it is grey, it means that the server is under maintenance in which case all you have to do is wait until the server is back online.

Tip 3: Check the Network Connection

This error message can also appear when the device is not connected to the internet. To access iCloud or App Store, your device needs a stable network connection. The following are just some of the things you can do:

  • Restart the router and then reconnect the device to the wireless network to see if this works.

  • Try accessing other websites on your device to check if the problem is the connection. If the website loads slowly or doesn’t load at all, the problem may be the connection.

  • You can also try resetting the network settings to fix the network issue. To reset the network settings on your iOS device, go to Settings > General > Reset > Reset Network Settings. Connect the device to Wi-Fi again to see if the problem has been fixed.

reset network settings

Tip 4: Sign Out iTunes and App Store

You might also be able to fix this problem by signing out of iTunes and App store. Here’s how to do it:

  • Step 1: Open the Settings on your device and then tap on “iTunes & App Store”.

  • Step 2: Tap on your Apple ID and then choose “Sign Out”.

  • Step 3: Sign back in to see if the problem has disappeared.

sign out apple id

Tip 5: Update Date and Time

Updating the date and time on your device may also work to solve this problem. To do it on iPhone, follow these simple steps:

  • Step 1: Go to Settings > General > Date & Time.

  • Step 2: Look for “Set Automatically” and make sure that it is turned on.

  • Step 3: Also, make sure that the current time and date are correct before rebooting the device.

set automatically

To update your Date and Time on the Mac:

  • Step 1: Go to Apple Menu > System Preferences > Date & Time

  • Step 2: Click on “Date and Time” and make sure that the time is set correctly.

  • Step 3: Click on “Time Zone” to make sure the time zone is also correct.

date and time on mac

Now reboot the computer to see if the problem has been resolved.

Tip 6: Configure Settings in Your Computer

Configuring the settings on your Mac may be a great way to fix this problem if it occurs on your Mac. Here’s how to do that:

  • Step 1: On your Mac, go to Applications > Utilities > Keychain access.

  • Step 2: Click on “Preferences > Certificates”.

  • Step 3: Ensure that “Online Certificate Status Protocol” and “Certificate Revocation List” are set to “Best Attempt”.

  • Step 4: Now restart your Mac to see if the problem has been resolved.

keychain access

Tip 7: Remove Apple ID and Sign In

If all the solutions above don’t work to fix this problem, you can make use of FoneGeek iPhone Passcode Unlocker. This program will help you removing the problematic Apple ID, allowing you to create a new Apple ID that you can use to sign in. Some of its features include the following:

  • It can easily remove an Apple ID from any iPhone or iPad even if you have lost the password.

  • It can be used to bypass all types of screen locks on iOS device including the digit passcode, Touch ID and Face ID.

  • It is compatible with all iPhone and iPad models and all versions of the iOS firmware including iOS 13.

  • It has a very simple to use interface, making it the ideal solution even if you have never used similar software before.


Here’s how to remove the Apple ID from iPhone without knowing the password:

Step 1: Download and install the iPhone Unlocker tool to your computer and launch it. In the main window, click on “Screen Unlock” to begin the process.

unlock apple id

Step 2: In the new window, click on “Unlock Apple ID” and connect the iPhone to the computer using USB cable. Enter the device’s passcode to unlock the device and get it to trust the computer.

connect ios device to pc

Step 3: Then reset all the settings on your iPhone. Just follow the on-screen instructions to do that. Once the process of resetting the settings is completed, the device will immediately reboot.

start unlock apple id

Step 4: Once the device reboots, the program will begin unlocking the Apple ID in just a few seconds.

When the process is complete, a popup will appear notifying you that the Apple ID has been unlocked. You can then sign in to the device using another Apple ID or set up a new one. Please note that the unlocking process will erase all your data on the device, so we suggest you to backup iPhone data before doing this.

Joan J. Mims

Joan J. Mims is interested in researching all tips about iPhone, iPad and Android. He loves to share useful ideas with all users.

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