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Is Your iPhone Cutting Out During Calls? Fix It with These Easy Steps

Are you having trouble with your iPhone cutting out during calls? Well, worry not because you’re not alone. This is a common problem that has been happening to many iPhone users with both the latest and old models. Some have even reported that their screen ends up turning black during the calls and won’t wake up.

Sim card errors, system malfunctioning, and an unstable signal can all be the culprits behind this error. Fortunately, there are easy ways that can help you fix it and that’s what we’ll share in this article. Below, we’ve mentioned all the effective solutions that can help fix this iPhone cutting out during phone calls issue. All of these reliable solutions work but before we check them out, let's first unravel the reasons why iPhone cuts out during calls.

Why Is iPhone Cutting Out During Calls?

There are several reasons why iPhone cuts out during calls. The most common ones include:

  • Your device signals could be weak and that’s why your iPhone keeps cutting out during phone calls
  • Pending iOS updates may as well be the reason behind this error. It could also be due to a recent change of time zone on your device.
  • You may be getting interruptions during phone calls because your SIM card is damaged. So, ensure you have your SIM card set properly.
  • Other common reasons include noise cancellation, software bugs, and so on.

Basically, if you’ve been thinking, “why does my iPhone 12 keep cutting out during calls?” these are the main reasons. The good news is that there are many ways to fix it and below are some of the effective solutions that can help do just that in no time. Let’s check them out.

Basic Solutions to Fix "iPhone Cuts Out During Calls"

Check the SIM Card

As mentioned earlier, a faulty SIM card is one of the reasons why iPhone cuts out during calls. Smartphones still use SIM cards for receiving calls and texting messages instantly. The SIM card is basically a microchip made up of an integrated circuit that safely stores phone numbers and as well authenticates the mobile telephony devices of subscribers.

Therefore, the first thing you should do is check your phone’s SIM Card if you can’t make phone calls every time you try. It’s probably broken, crooked, or not well-fitted in its slot. Almost all iPhones feature a SIM card slot that’s easy to access, and with a SIM card slot pin, you can be able to easily access your SIM. Note that this solution is only suitable for areas that use prepaid SIM cards since it's easy to buy a new SIM card for your device.

However, if you’re a postpaid user, you can get in touch with your mobile service provider to request another SIM with the same phone number.

check sim card

Enable Airplane Mode and Then Disable It

It may come as a surprise but the Airplane mode can actually solve many iPhone problems, including iPhone cutting out during calls. So you can also try it out by turning it on and back off again. Follow these steps:

  • Visit your phone’s home screen and locate the Settings app.
  • Tap on the icon.
  • Go to Airplane mode and turn it on.
  • After around 6 seconds, turn it off again.

airplane mode

Enable the LTE

Enabling LTE is essential since it enhances voice quality as well as data connections. Therefore, if your iPhone keeps cutting out during phone calls, we recommend you enable the LTE option. To do that:

  • Go to Settings and then tap on Cellular.
  • Open the Cellular Data option. Nowclick on Voice & Data.
  • Finally, choose LTE from the displayed list.

lte iphone

Turn off iPhone Noise Cancellation

The iPhone Noise Cancellation feature can sometimes cause iPhone not to work properly. Therefore, disabling it can help fix this issue of iPhone cutting out during calls. Follow these steps to do it.

  • Go to Settings, tap on General, and then tap the Accessibility option.
  • Navigate down to Hearing Devices and tap on it. Check for the Phone Noise Cancellation choice and disable it.

noise cancellation

In case this fails to work, restart the phone and try the next solution below.

Set Time and Date to Automatic

If you’re a regular traveler, you might notice iPhone cuts out during calls often. This is usually due to your device’s time and date. The solution for this is to set your phone’s data and time to automatic and you can do that by:

  • Going to Settings and then tapping on General.
  • Tap on Date and Time.
  • Go to “Set Automatically” option and select it.
  • You’ve now set your date and time automatically.

set automatically

Update/Reset Your iPhone to Solve This Issue

Reset Phone’s Network Settings

We did mention that when the network signals are weak, it can lead to iPhone cutting out during phone calls. You can deal with this by resetting the network settings. To do that:

  • Visit Settings and tap on General.
  • Head to the “Reset” option. Tap it.
  • Now, head to Reset Network Settings

reset network settings

Update the iPhone’s Software

An outdated software could also lead to iPhone cutting out during calls. That's why it's advisable to update your iPhone iOS to the latest version.

Proceed to Settings and open the General option. Tap on Software Update and simply tap on Download and install to get the latest version.

update ios

Update Your Carrier

Most of the time when you have problems relating to calls or messages, there is a high chance that the problem is on the carrier’s end. In this case, it’s good to ensure you update your carrier so as to avoid encountering such issues. You can do that by:

  • Open the Settings app and tapping the General option.
  • Go to the About section. From there, wait about 15 seconds until the message “Carrier Settings Update” is displayed.
  • In case there’s a pending update, tap on “Update”.

check for carrier settings update

100% Effective Solution without Data Loss

If your iPhone cuts out during calls, it may be due to a firmware error or a problem in the system. You may not be able to fix it with any of the other basic solutions. One solution that can effectively work, though, is FoneGeek iOS System Recovery. This professional software can resolve almost all iPhone system problems without any data loss. Therefore, if your iPhone keeps cutting out during phone calls or has other issues such as getting stuck in recovery mode or a black screen, follow these steps and have it fixed completely.

  • Resolve over 200 iOS system problems such as iPhone cutting out during phone calls, iPhone being stuck in reboot loop, the Apple logo, and a black screen.
  • One-click entry and exit of the Recovery mode on any iDevices (iPhone/iPod/iPad).
  • Reset iPhone, iPad, or iPod touch without requiring a password/Finder/iTunes.
  • Downgrade iPhone from iOS 17 without using iTunes.
  • Compatible with every iPhone model and iOS version including iOS 17 and iPhone 15.


Steps to resolve iPhone 13 cutting out during phone calls using FoneGeek iOS System Recovery.

  • Download and install FoneGeek iOS System Recovery on your PC. Using a USB, connect the iPhone to the PC and launch the Ultfone program. Head to the main window and click on the Standard Mode button.

choose repair mode

  • Click on Download to get the latest iOS firmware package.

download firmware

  • After downloading the firmware package, click on Fix Now. The program will now begin repairing your iOS system and also fix the iPhone cutting out during phone calls problem.

fix now


The iPhone cutting out during calls issue is something that you can fix using any of the basic solutions discussed above. So, try them out. If nothing works out, install FoneGeek iOS System Recovery on your computer and let it deal with any system glitch or bug that’s causing this error. It’s the most effective solution and will instantly get rid of the error without deleting any of your data.

Edwin J. Parke

As a professional writer who is interested in technology, Edwin J. Parke has helped thousands of users by offering various tips to solve their problems.

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