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5 Methods to Unlock support.apple.com/iphone/passcode Screen

If you see the “iPhone Unavailable” prompt on your iPhone, it means Apple’s security lockout feature has been activated and you can’t access your device anymore. When you check the error, you’ll also see the link that says, “support.apple.com/iphone/passcode”. What causes this lock screen to appear, and can you unlock your iPhone when this happens?

In this article, we’ll explain why this support.apple.com/iphone/passcode message appears and show you several effective solutions for unlocking your iPhone.

When Does 'support.apple.com/iphone/passcode' Message Appear?

When you enter the incorrect lock screen passcode multiple times, the “iPhone Unavailable” lock screen will appear, followed by the “Security Lockout” screen. At the bottom of the Security Lockout screen, you’ll see the “Erase iPhone’ option, and when you click this option, the message, “support apple com iphone passcode” will appear.

If the iPhone runs iOS 17, the “support apple com iphone passcode” link will appear on the iPhone Unavailable screen and also on the Security Lockout screen once you tap the Forgot Passcode option.


Remove 'support apple com iPhone passcode' Using Apple's Official Methods

If your iPhone shows the support.apple.com/iphone/passcode lock screen, you can use Apple’s official methods to remove this screen and gain back access to the device. These methods are:

Erase the iPhone [For iOS 15.2 to iOS 16]

If your iPhone runs iOS 15.2 and Apple’s security lockout feature locks you out, the prompt, “support.apple.com/iphone/passcode” will appear, and in the bottom right corner, you’ll see “Erase iPhone” option.

When you click the link, you can access further details and support or you can just click the “Erase iPhone” button to directly unlock your iPhone.  Follow the steps below.

Note: Your iPhone must be connected to the internet and signed in with Apple ID, otherwise, the Erase iPhone option will not appear.

  • When you’ve put the password incorrectly 6 times, go to the bottom right corner of the lock screen and tap the “Erase iPhone” button.
  • You’ll get a prompt asking if you want to erase all content and settings.  Tap the “Erase iPhone” button to proceed.
  • Type in your Apple ID password and then “Erase iPhone” once more to start the reset process.

erase iphone

Reset the Lock Screen Passcode (For iOS 17 Only)

All devices running iOS 17 now have the “Forgot Passcode” option allowing to reset the lock screen passcode and then erase iPhone. For instance, if you set a new passcode and can’t remember it within 72 hours, it’s possible to set a new passcode with this method if you can access your previous passcode. The new passcode will help unlock your iPhone and not cause any data loss. These are the steps to follow.

Reset the Passcode

  • Click on “Forgot Passcode” option and then “Enter Previous Passcode”.
  • Create a new passcode and verify it. Now, you can use your new passcode to access your iPhone.

forgot passcode screen

Erase iPhone

  • Tap the “Forgot Passcode”  and then “Start iPhone Reset”. Select the “Sign out of Apple ID” option.
  • You should now see the iPhone erase screen instead of the screen with “support.apple.com/iphone/passcode”. If so, the factory reset process has started - allow your iPhone to finish the process.

reset iphone

Bypass support.apple.com/iphone/passcode Lock Screen Without Password

You can bypass the support.apple.com/iphone/passcode lock screen without passcode and several methods can help you do that quite easily. Let’s explore some of these methods.

Using FoneGeek iPhone Passcode Unlocker

If you can’t remember your Apple ID credentials and Apple’s lockout feature gets activated, you can’t access anything on your device. Moreover, if the device doesn’t run iOS 15, 16, or 17,  the methods above won’t work for you. What else can you do then in such a situation? You can use a powerful iOS unlocker program like FoneGeek iPhone Passcode Unlocker.

This program is the best solution for unlocking your iPhone when you forget the Apple ID credentials. It’s simple to use and can unlock iPhone passcode without a password hence giving you back access to your iPhone right away.

Key Features of FoneGeek iPhone Passcode Unlocker:

  • The Unlocker can help you tackle any passcode-related scenario, including passcode expiration, iPhone unavailable, broken screen, and more.
  • Unlock any iPhone screen lock, including the custom numeric/alphanumeric passcode, the 4/6-digit passcode, Touch ID, and Face ID.
  • The interface of the program is simple to use for both beginners and experts.
  • You can use any iPhone model and iOS version, including iPhone 11 to 15 and iOS 17.


Here is the guide to bypass support.apple.com/iphone/passcode without passcode:

Step 1. Get your computer and install the FoneGeek Unlocker program onto it. Run the program and select the “Unlock Screen Passcode” mode. Ensure the locked iPhone and computer are connected through a USB cable.

unlock screen passcode

Step 2. Select the latest firmware for your device, choose where to save it, and download it by clicking on “Download”.

download firmware

Step 3. After downloading the firmware, click on “Unlock Now” button to start the passcode removal process. Your device and the computer should stay connected throughout the process.

start to unlock

Once the passcode is removed, you can create a new passcode, Face ID, and Touch ID. If you backed up your iPhone using iTunes or iCloud, you can restore all the data using the backup.

Fix 'support apple com iPhone passcode' Through iTunes

The other way you can bypass the “support.apple.com/iPhone/passcode” lock screen is to use iTunes. With iTunes, you can restore iPhone to its factory settings if you can’t remember the screen passcode and get rid of the security lockout prompt. Once restored, you won’t see the “unlock the support apple com iPhone passcode” again. Here are the steps you should follow.

  • Install the latest iTunes on your computer. Set your locked iPhone into recovery mode and get it connected to a computer.

iphone recovery mode

  • You’ll see a message window pop up on iTunes. Click the “Restore” option on the window.
  • iTunes will begin the restoration process. Let the process run until your iPhone reboots or you see the boot screen.

itunes recovery mode iphone

Erase iPhone from iCloud Website

Have you turned on the Find My feature on your iPhone? If it’s on and you know the Apple ID credentials (including the password), you can erase iPhone from the official iCloud website and get rid of the support.apple.com/iphone/passcode lock screen. Follow these steps.

  • Open the https://www.icloud.com/find/ link and log in to your account using your Apple ID and password.
  • Click on “All Devices” section and select your iPhone.
  • Then tap on “Erase This Device” at the bottom to erase all content and settings, including the screen passcode.

erase this iphone

Frequently Asked Questions

Q1. What should I do if my iPhone says unavailable but doesn’t show the Erase Option?

When you see the message, “iPhone Unavailable”, but you don’t see the Erase option, you can do the following.

  • Get your iPhone connected to the internet (Wi-Fi or cellular data), otherwise, the erase option won’t appear.
  • Try restarting your iPhone. If that fails to work, put the iPhone into recovery mode and then restore it to factory settings using iTunes.

Q2. Can Apple Support assist me in unlocking my iPhone passcode?

You won’t get help from Apple Support if you contact them to help you unlock your iPhone. Apple provides the passcode feature as a critical security mechanism designed to protect the valuable data. Therefore, you can only unlock your iPhone by doing the following:

  • Erase iPhone and use iTunes, Find My iPhone, or Finder to restore it from the previous backup.  
  • Remove the screen lock using the FoneGeek Unlocker or other professional tools and gain access to your device.


We have put together several methods you can use to remove the “support.apple.com/iPhone/passcode” lock screen. However, if you forgot the passcode and the official methods fail to work, we recommend you use FoneGeek iPhone Passcode Unlocker. It’s simpler to use and will quickly remove the screen lock without data loss - like when you erase your iPhone using the iCloud website.

Joan J. Mims

Joan J. Mims is interested in researching all tips about iPhone, iPad and Android. He loves to share useful ideas with all users.

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